Shared queue
Supported Yandex Market customer messages enter one MPReply workflow with a clear current state.
Yandex Market customer messages in one shared queue
Bring supported Yandex Market customer messages into MPReply, preserve their type and available context, draft replies with AI, and keep sending under control.
14-day trialTeam review controlsRule-based automation
Product page
Available message context
Available message context
Customer question12 min ago
Where can I find the terms for this product?
Product page · Available message context
AI
We can use the information available on the product page and in this conversation. Tell us which detail you need and we will answer from the available context.
Use replySupported Yandex Market workflows in one interface
The team sees message type, workflow status, and available context before replying and handles them with one operating model.
Message type stays visible
The type supplied by the integration stays visible so different workflows do not collapse into an anonymous feed.
Drafts from current context
AI prepares a reply for the specific customer message using only the available product and workflow context.
Review before sending
Automation rules can cover routine cases while exceptions remain in the review queue.
From an incoming Yandex Market message to a reply
The workflow keeps message type, context, draft, and final action in one place.
Connect Yandex Market
Add the marketplace connection to your workspace and select the seller account the team will use.
Work from the incoming queue
Supported messages appear with their type, status, and available context.
Review the AI-assisted draft
Check the suggested reply against the current message and product context and edit where needed.
Send under your rules
Use automation for routine cases and team review for anything that needs judgment.
What changes for a Yandex Market team
Customer messages follow a repeatable operating process instead of being handled as disconnected tasks.
Messages stay in one queue
Supported Yandex Market messages remain visible alongside work from other connected marketplaces.
Ownership is visible
Assignments and status make it clear who is responsible and what needs to happen next.
The draft uses available context
Managers review an AI-assisted starting point instead of repeatedly writing common replies from scratch.
Pending work is easy to find
Workflow status makes unanswered and review-required messages easy to separate from completed work.
Frequently asked questions
Common questions about the MPReply workflow for Yandex Market.
Which Yandex Market customer messages appear in MPReply?
Only message types available through the connected integration. Their type, status, and available context are preserved in the shared queue.
Can the team review replies before sending?
Yes. Automation can be limited to routine scenarios, while exceptions remain under manual review.
Can work be distributed across a team?
Yes. Assignments and filters help teams split responsibility without losing the shared queue.
Bring Yandex Market customer messages into one managed workflow
Start with a 14-day trial and evaluate the workflow on the seller account your team uses.
Connect Yandex Market
14-day trialTeam review controlsRule-based automation