One customer-message queue
Supported reviews, questions, and customer messages from connected marketplaces stay in one working queue.
Everything your team needs to handle marketplace customer messages
MPReply combines the queue, AI-assisted drafting, review controls, assignments, and automation in one seller-team workflow.
14-day trialReview before sendingShared customer-message queue
Question
12 min agoWould this fit someone 170 cm tall?
Review
28 min agoGreat quality and fast delivery.
Message
1 hour agoWhen will this be back in stock?
Question
2 hours agoCan I return this item?
Tools for the complete reply workflow
MPReply keeps the queue, AI-assisted drafting, automation, and review controls in one operating flow.
AI auto-replies with context
AI helps draft a reply using the customer message, available product context, and your workspace settings.
Review before sending
Replies that need judgment can be routed to a person before they are sent.
Rule-based automation
Set conditions and priorities so routine cases can move automatically while exceptions stay under team review.
Assignments
Assign customer messages to teammates and separate your own work from the shared queue.
Analytics
Track message volume, sent replies, response time, negative reviews, and marketplace-level activity.
Workflow status
See where a reply is needed, a draft is ready, review is required, an issue occurred, or the conversation is already handled.
Search and filters
Filter by marketplace, type, status, rating, or assignee, and search by product, seller SKU, or message text.
From incoming message to sent reply
MPReply brings in the customer message, prepares a draft, and keeps the final sending decision under control.
Customer message on a marketplace
A customer leaves a review, asks a question, or sends a supported message.
Everything enters one MPReply queue
Supported customer messages from connected marketplaces are brought into one queue.
AI helps draft the reply
MPReply prepares a draft using the message and available product context.
Reply is sent
After review, or when your automation rules allow it, the reply is sent through the marketplace connection.
What changes in day-to-day work
Less repetitive typingAI-assisted drafts give the team a useful starting point for repetitive customer questions.
A consistent team workflowContext, workflow status, and automation rules help the team handle messages consistently.
Clear ownershipAssignments and the “Assigned to me” view make ownership visible without splitting the queue.
Control over exceptionsRoutine cases can follow automation rules while ambiguous messages stay with a person.