Guidance and answers for working with MPReply. Find a solution or contact support.
Frequently asked questions
Find answers to common MPReply questions. Choose a topic or open a question below.
Open Integrations in MPReply, choose a marketplace, and add its connection details. Each marketplace uses different fields; the relevant page explains what to enter. You do not need to share your seller account password.
The cost depends on your plan and the number of AI replies. The Pricing page lets you compare plans, estimate your volume, and check additional reply packages.
Yes. The trial lasts 14 days and includes 350 AI replies. Unused trial replies expire after 14 days. You can also explore the demo workspace before signing up.
MPReply helps with reviews, buyer questions, and supported messages. Reviews and questions are available for Wildberries, Ozon, and Yandex Market. Avito supports chats and reviews available to your seller account. They appear in Messages.
Yes. Open a draft, edit its text, and save. In review mode, a teammate approves the reply before sending. Automatic replies follow your workspace rules.
In Automation, choose the marketplace, message type, conditions, and processing mode. Routine messages can be handled automatically; messages that need review stay with a teammate. Rules can use ratings, keywords, and other conditions.
Yes. Add seller accounts in one workspace's Integrations. Their messages share one inbox, where filters by marketplace, type, and status help you find what you need.
Access depends on a teammate's role. Owners and admins manage connections and rules. Managers work with messages and replies. Viewers can read data. Actions outside your role are unavailable.
Open Analytics to see messages and sent replies for a selected period, grouped by marketplace, product, or team activity. Overview also shows your current work summary.
Check the seller account in Integrations. If it needs attention, open it and read the reason. Check marketplace permissions and inbox filters, which may hide new messages. Contact support if the cause is unclear.
