Messages waiting for a reply
New reviews and questions that need action stay in one queue instead of requiring repeated checks across seller panels.
Wildberries reviews and questions in one reply workflow
Bring supported Wildberries reviews and questions into MPReply, draft replies with product context, and route exceptions to your team for review.
14-day trialReviews and questionsAutomation or review before sending
Women's sneakers
Size guide available on the product page
Size guide available on the product page
Product question12 min ago
Which size should I choose for a 25 cm foot?
Women's sneakers · Size guide available on the product page
AI
The size guide on the product page is the best reference for a 25 cm foot. If you are between two sizes, compare the model measurements before ordering.
Use replyHandle Wildberries feedback without repetitive manual work
MPReply keeps reviews and questions in a clear workflow, helps prepare replies, and preserves team control over exceptions.
Drafts with product context
AI prepares a reply using the customer message and available product context, giving the manager a useful starting point.
Review for exceptions
Ambiguous or sensitive cases can stay with the team instead of being sent automatically.
Visible workflow status
The team can see what is done, what needs action, and which replies require attention.
From a new Wildberries review to a ready reply
The workflow mirrors the day-to-day handling of supported Wildberries reviews and questions.
Connect Wildberries
Add the marketplace connection to the workspace and choose the seller account your team will use.
Open messages that need a reply
Supported reviews and questions appear in the shared MPReply queue with their current status and available context.
Review the prepared draft
Use the AI-assisted draft as a starting point and edit it where needed before sending.
Send automatically or after review
Your rules decide which routine cases can move automatically and which remain with a teammate.
What changes in daily Wildberries work
The team focuses on the message queue and reply quality instead of switching between separate screens.
A dedicated feedback flow
Wildberries reviews and questions stay visible instead of being mixed into unrelated tasks.
One team process
Status, assignments, and rules help the team work through customer messages consistently.
Every reply starts with a draft
AI-assisted drafts provide a base that can be reviewed and adjusted before sending.
Clear remaining work
Workflow status makes unanswered messages and cases waiting for review easy to spot.
Frequently asked questions
Key points about handling supported Wildberries reviews and questions in MPReply.
What from Wildberries appears in MPReply?
Supported reviews and questions received through the integration appear in the shared queue with workflow status and available product context.
Do replies have to be sent automatically?
No. Routine cases may follow automation rules, while exceptions can remain under manual review.
Can several teammates work from the same queue?
Yes. Customer messages can be assigned to teammates and filtered by assignee within the workspace.
Bring Wildberries reviews and questions into one managed workflow
Start with a 14-day trial and test the workflow on your own marketplace queue.
Connect Wildberries
14-day trialReviews and questionsAutomation or review before sending