Shared queue
Supported Ozon customer messages enter the common MPReply workflow with a clear current state.
Ozon customer messages without constant context switching
Bring supported Ozon customer messages into MPReply, keep message type and available context visible, draft replies with AI, and control sending.
14-day trialTeam review controlsRule-based automation
Product page
Available message context
Available message context
Customer question12 min ago
Where can I find the specifications for this product?
Product page · Available message context
AI
The main specifications are listed on the product page. If you tell us which parameter you need, we can answer using the information available there.
Use replyOne workflow for supported Ozon customer messages
The team works from one queue with message type, workflow status, and available context visible before replying.
Message type stays visible
Different marketplace scenarios remain distinguishable instead of being flattened into one generic feed.
Drafts from available context
AI prepares a reply from the customer message and available context, giving the manager a practical starting point.
Rules before sending
Routine cases can follow automation while non-standard messages remain under team review.
How the Ozon workflow looks in MPReply
The same queue logic applies to customer-message types available through the connected Ozon integration.
Connect Ozon
Add the Ozon connection to the workspace and choose the seller account your team will use.
Open incoming messages
The queue shows message type, current status, and what requires action now.
Use the prepared draft
Review the reply next to the available message context and edit it when needed.
Send according to team rules
MPReply separates automated handling from cases that need a person to review them.
What the Ozon team gets
Supported customer messages become part of one operating process instead of isolated manual tasks.
One working queue
Supported Ozon customer messages can be handled from one MPReply workspace.
Clear ownership
Assignments and workflow status make it clear who is handling the message and what comes next.
Context stays next to the reply
The draft sits beside the customer message so available information remains visible to the manager.
Actionable status
The queue separates new messages from completed work and cases waiting for review.
Frequently asked questions
Common questions about the MPReply workflow for Ozon.
Which Ozon message types can be handled in MPReply?
Only customer-message types available through the connected integration. MPReply preserves their type, status, and available context in the shared queue.
How is automatic sending controlled?
Team rules define automated scenarios, while exceptions and uncertain cases stay under review.
Can several managers work together?
Yes. Customer messages can be assigned and filtered by assignee inside the organization's workspace.
Handle supported Ozon customer messages from one queue
Use the 14-day trial to test the workflow after connecting the seller account you need.
Connect Ozon
14-day trialTeam review controlsRule-based automation